Solveville Refund Policy

Effective date: September 28, 2026

1. Summary

All Solveville purchases — a year of access, a renewal, or an upgrade — are final. Because every new account gets a free 3-day trial before any payment is required, we do not offer refunds for change of mind, lack of use, or dissatisfaction with the games. We do refund duplicate charges, unauthorized charges, and purchases where an access problem on our side cannot be fixed.

This policy applies to Solveville, the puzzle-game app at play.solveville.com, sold by DB Performance Inc. ("we," "us"). It is part of our Terms of Service.

2. Try before you buy

We want you to know exactly what you are getting before you pay. Every new account receives one free trial that lasts 3 days (72 hours) and unlocks the first chapter (25 levels) of every game in the App. No card is required, the trial never converts to a charge, and any progress you make carries over if you decide to buy.

Please use the trial to confirm that the games work on your devices, that they are the kind of puzzles you and your family enjoy, and that the App performs well on your internet connection. If anything is not working during your trial, contact us before purchasing and we will help.

By purchasing after your trial, you confirm that you have had the chance to evaluate the App and that you accept this policy.

3. When we do issue refunds

We will refund your purchase in the following situations:

1. Duplicate charge. You were charged more than once for the same purchase, or you bought a second year for an account that already had an active one when you meant to buy only one. We refund the duplicate payment in full. (Renewing early is not a duplicate: the new year starts when your current one ends. Upgrading a Single year to Family is not a duplicate either: it charges only the difference.)
2. Access problem we cannot fix. You made a purchase but cannot access the App because of a problem on our side (for example, an account or payment error that fails to unlock your year), you have contacted support, and we are unable to resolve the problem within 7 days of your report. We refund the purchase in full.
3. Unauthorized purchase. A purchase was made on your payment method without your permission. Contact us within 30 days of the charge; we will investigate and, if confirmed, refund the payment and close the associated account.

Refunds under items 1 and 2 must be requested within 30 days of the charge. A refund ends the access that purchase paid for. Refunding a first year returns the account to trial-expired status. Refunding a renewal or an upgrade affects only that purchase: a refunded renewal removes the year it added, and a refunded upgrade returns the account to the Single plan; any other year you paid for is not affected.

4. What is not refundable

We do not issue refunds for:

• change of mind, or deciding you do not like the games after purchasing;
• not using the App, or using it only briefly;
• purchases made after the free trial ended without evaluating the App during the trial;
• difficulty with a particular level or game (every level is designed to be winnable without boosters);
• problems caused by your device, browser, operating system, or internet connection, or by a device that does not meet the App's basic requirements;
• changes we make to games, levels, boosters, or the coin economy as part of normal updates and balancing;
• loss of gameplay progress, coins, or boosters, which have no monetary value;
• accounts we terminate for a breach of the Terms of Service, including trial abuse, credential sharing, or cheating;
• price reductions, promotional codes, or renewal discounts offered after your purchase;
• the unused part of a year, including when you stop playing, do not renew, or delete your account before the year ends;
• the App being discontinued (see the Terms of Service).

Coins and boosters cannot be purchased, so there is nothing in the App that can be partially refunded.

5. How to request a refund

Email [email protected] from the email address on your Solveville account with:

• the email address used to create the account;
• the date of the charge and the amount;
• the last four digits of the card used, or your Stripe receipt number;
• which situation in Section 3 applies, and a short description of the problem (screenshots help for access issues).

We will acknowledge your request within 2 business days and give you a decision within 7 business days. For access problems, we may first ask you to try a few troubleshooting steps so we can rule out a device or connection issue.

How refunds are paid. Approved refunds go back to the original payment method through Stripe. Once we issue a refund, it usually appears on your statement within 5 to 10 business days, depending on your bank. We cannot refund to a different card or by another method. Refunds are issued in U.S. dollars; if you paid in another currency, the refunded amount may differ slightly due to exchange-rate changes and bank fees, which we do not control.

6. Other things to know

Please contact us before disputing a charge. If you open a chargeback with your bank without first giving us a chance to resolve the issue, we will respond to the dispute with our records, including your trial usage and account activity. Accounts with a chargeback are suspended while the dispute is open, and accounts with a chargeback that is decided in our favor may be permanently closed.

No automatic charges. A year of access does not renew by itself, so there is never a surprise renewal charge to refund. When your year ends without a renewal, your account goes back to the free levels (the first 25 levels of each game) and your progress is kept.

Gifts. A gift (a year bought for someone else as a gift code) follows the same rules as any other purchase. Only the buyer can request a refund, from the email address used at checkout, and an approved refund is paid to the buyer's original payment method, never to the recipient. A refunded or disputed gift ends the gift's access: the code stops working and, if it was already redeemed, the year it unlocked ends at that time. The recipient's saved progress is kept.

Scholarship and ESA purchases. Scholarship and education savings account (ESA) programs, such as Step Up For Students, do not allow their money to be refunded or rebated to families. If a purchase was paid for, or reimbursed, with scholarship or ESA funds, we cannot refund it to your card or pay it to you in any other way. Where a refund is owed under Section 3, we pay it to the program that funded the purchase, or as that program directs.

Discounts are not refunds. The renewal discount and promotional codes lower the price at checkout only. They cannot be paid out as cash and have no value outside the App.

Trial-to-purchase. Progress from your trial is kept when you buy. Choosing not to buy after the trial is not a refund situation, since nothing was charged.

Your legal rights. Nothing in this policy limits any rights you have under the consumer-protection laws of your state or country that cannot be waived by agreement. Where those laws require a refund we are not otherwise offering, we will comply with them.

Changes to this policy. We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.

Contact.

DB Performance Inc.
Attn: Solveville Support
6220 Vireo Court, Lake Worth, FL 33463
[email protected]